Text Banking
Stay up to speed on your business accounts with this free service. Text Banking allows you to get the latest information on all your SHCU checking, savings, and loan accounts sent directly to your cellular phone. Send us a text and we'll send you the information quickly and securely, so you always know exactly where you stand.
- Summary
- Quick and convenient
- No SHCU service charges
- Instant balance information
- Available anytime for all accounts
- Cell phone must be able to receive text messages
- Sign-up for text banking now through December 31st and earn 250 Partner Points!
- FAQ
Do I need to be an Online Banking user to enroll in Text Banking?
No. To enroll in Text Banking, need only be a member of SHCU and have a cell phone with texting capability.
How do I enroll in Mobile Banking?
There are many ways to enroll:
- You can download and complete the Text Banking Request form and bring in to your community branch for activation.
- You can call 503.397.2376 or 800.275.6434 during business hours.
- Visit any branch to enroll in person.
How long does the enrollment process take?
Enrollment in Text Banking takes just a few seconds! All you need is your account number and some basic information about the primary account holder.
Is the Text Banking service free?
Yes, SHCU provides Text Banking as a free service. However, if you do not have a texting package, your carrier may charge you for sending Text Messages. Check with your individual carrier for details.
Where do I send my text messages?
Once you are enrolled, send commands to 40293 to access the Text Banking service
What are the Text Banking commands?
BAL: Texting "bal" shows a list of your accounts with their current available balances. Credit cards are identified by their last 4 digits.
HELP: Texting "help" shows you a list of keywords and their functionality. Texting "help {command}" shows help on that command.
HIST: Texting "hist {account suffix}" shows a list of recent transactions on that account. Example: "hist 10"
LIST: Texting "list" shows a list of your account suffixes with their associated account types.
LOAN: Texting "loan {account suffix}" shows details on your loan, such as the next payment due date. Example: "loan 1"
STOP: Texting "stop" deactivates your account. You will no longer have access to TextBanking until you register with your credit union again.
How current is the information from the Text Banking system?
Account information through Text Banking is current, and in real-time.
Can I pay bills through Text Banking?
Text Banking currently does not support balance transfers or bill payment services.
Can I enroll multiple phones to access Text Banking?
Yes, you may register multiple phones with one account, or multiple accounts to one phone.
I don't have internet access on my phone. Can I still use Text Banking?
Yes, as long as your phone has texting capability. However, additional charges may apply from your carrier. Check with your specific cellular carrier for details.
Does my cellular carrier support Text Banking?
Here is our current list of national carriers who support Text Banking service:
- AT&T
- T-Mobile
- Verizon
- Sprint
- Nextel
- Boost
- Alltel
- Virgin
- Cellular South
- Cellcom
- nTelos
- US Cellular
- Rural
- East Kentucky Wireless
- Centennial
- Immix
- Dobson
- Cincinnati Bell
Unfortunately, Metro PCS, Cricket Wireless, and some Pay As You Go phones do not support this service at this time.
How is Text Banking secure?
Text banking is secure because:
- Full account numbers are NEVER transmitted
- No detailed personal information sent
- Text banking won't send unsolicited text messages
What if my phone is lost or stolen?
No account numbers or personally identifiable information is stored on your phone. However, you can contact us to let us know. We can discuss additional security options with you at that time.
Can I safely recycle or dispose of my cell phone if it has Text Banking on it?
Yes. Generally accepted security practices indicate all mobile devices should be "wiped" before they are disposed of or recycled. Check with your device manufacturer or carrier for procedures specific to your device.
